FAQ
Frequently asked questions
Is it possible to order a photo print on a type of support and a different size than the one offered in the store?
Yes, it is possible to print the store’s photo prints on other media and sizes other than those offered in the store. To do this, send us a request by e-mail to jacquesherremans.gallery@gmail.com, we will make you a price proposal for your favorite finish.
What is the delivery time after ordering?
The delivery time after the order is 8 to 12 days depending on the destination and the print ordered.
What are the payment methods available on the site?
You can pay easily and securely by Paypal or by credit card Visa Mastercard via Paypal.
Your online order is completely secure.
How do I check the status of my order?
We send you e-mail updates on the status of your order. In the shipping confirmation, you will find the parcel number and a tracking link to follow your delivery.
How will my order be packaged and shipped?
We send your product in secure, custom-made packaging designed specifically for art and use selected shipping partners.
What happens if my artwork arrives damaged?
If the work arrives at your home damaged, please contact us quickly by e-mail jacquesherremans.gallery@gmail.com. We will replace it as soon as possible, however it will be necessary to send us a photo of the damage as part of the complaints procedure.
